Refund/Exchange Process

Return approved Product inspected Customer will be notified of decision and confirm a refund/exchange If valid, a refund will be processed within 10 business days; alternatively, exchanges will be actioned and despatched within 10 business days if stock is available....

Returns for defects or product failures

Please refer to our WARRANTY POLICY when determining if a product is defective or has failed prematurely. Products can be returned on condition: Products with a factory fault need to be returned within 14 days of the product being delivered Products that have failed...

How to Return

Please go to Request a Return Enter your order number and and a reason for returning the product. The BBF Customer Service Agent will advise if the return/refund is valid and will arrange collection of the product at BBF’s expense.

Can I Return My Product?

Yes, you can return your product if you are not entirely happy either for a refund or an exchange on condition that: It is within 14 days of the product having been delivered to you Footwear is unworn Original packaging is intact There are no visible signs of use Due...