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Returns & Refunds

Please note this returns policy applies only to goods purchased via the Bova online store. Any products purchased via one of our authorised distributors, resellers or other retailers need to be returned to them and will follow their returns policy.

Returns & Refunds

Please note this returns policy applies only to goods purchased via the Bova online store. Any products purchased via one of our authorised distributors, resellers or other retailers need to be returned to them and will follow their returns policy.

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Refund/Exchange Process

Return approved Product inspected Customer will be notified of decision and confirm a refund/exchange If valid, a refund will be processed within 10 business days; alternatively, exchanges will be actioned and despatched within 10 business days if stock is available. Refunds can only be processed via original payment method. For exchanges the customer can choose […]

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Returns for defects or product failures

Please refer to our WARRANTY POLICY when determining if a product is defective or has failed prematurely. Products can be returned on condition: Products with a factory fault need to be returned within 14 days of the product being delivered Products that have failed prematurely can be returned as per the warranty conditions.

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How to Return

Please go to Request a Return Enter your order number and and a reason for returning the product. The BBF Customer Service Agent will advise if the return/refund is valid and will arrange collection of the product at BBF’s expense.

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Non-Returnable Items

Custom-branded footwear Special-order bulk footwear Clearance items Footwear showing signs of wear

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Can I Return My Product?

Yes, you can return your product if you are not entirely happy either for a refund or an exchange on condition that: It is within 14 days of the product having been delivered to you Footwear is unworn Original packaging is intact There are no visible signs of use Due to hygiene and safety regulations, […]

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