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Delivery

Delivery Territory

BBF currently delivers within the Republic of South Africa only. We do not offer international shipping at this time. Please contact us on info@bbfsafety.com for contact details for distributors in Africa and various territories. Should this change in the future, delivery terms and applicable charges will be updated accordingly on this Website.

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Problems With Your Order

Notify us within 48 hours if: Incorrect items received Items damaged Items missing Notifications can be mailed to: shop@bbfsafety.com Photographic evidence may be required.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your Aramex tracking number (where applicable). You can use this tracking number to monitor the progress of your delivery directly via the Aramex tracking platform. Please allow up to 24 hours from dispatch for tracking information to become active in the Aramex […]

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Failed Delivery Attempts

If delivery cannot be completed due to: No one being available to receive the parcel. Restricted site access. Incorrect contact details. The courier may attempt redelivery or return the parcel to us. In such cases: Additional delivery charges may apply. We will contact you to arrange redelivery. Important Note BBF is not responsible for delivery […]

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Incorrect Address Supplied

Please ensure your delivery details are correct at checkout. If an incorrect or incomplete address is provided: The parcel may be delayed. The parcel may be returned to us. Additional delivery fees may apply for redelivery. Any redelivery costs resulting from incorrect information will be for the customer’s account.

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Changing Delivery Details

We understand that sometimes mistakes happen – if you need to change your delivery details, here’s how it works: Before Your Order Is Dispatched If your order has not yet been dispatched: Please contact us as soon as possible at shop@bbfsafety.com. Include your order number and the correct delivery details. We will update your delivery […]

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Delivery Fees

BBF applies a standard flat-rate delivery fee for most deliveries within South Africa. The applicable delivery fee will be displayed at checkout prior to payment confirmation. Certain outlying or remote areas, bulk orders, or oversized shipments may be subject to additional delivery charges. In such cases, customers will be contacted prior to dispatch. BBF partners […]

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Delivery Options & Timing

Standard South Africa delivery: [5-7 business days] Remote areas: additional time may apply Bulk / corporate orders: subject to production lead times Delivery timelines are estimates only.

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