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Privacy Policy

  1. Introduction
    1. BBF Safety is a proudly South African supplier of personal protective equipment and safety solutions, providing high-quality workwear, footwear, and protective gear to support safety, compliance, and performance across a wide range of industries, based at 40 Gillitts Road, Pinetown, 3610, South Africa.
    2. For purposes of this privacy policy (‘Privacy Policy’) ‘we’, ‘us’, ‘our’ refers to BBF Safety, and ‘you’, ‘your’, ‘user’ refers to the data subject.
    3. BBF Safety is committed to respecting your privacy and to processing all Personal Information lawfully, transparently, securely, and in accordance with the Protection of Personal Information Act 4 of 2013 (‘POPIA’) and applicable South African legislation.
    4. This Privacy Policy sets out the manner in which BBF Safety processes Personal Information, whether provided by you to us, or collected by us through other means in the course of our providing our services or in your accessing our website and social media platforms.
    5. This Privacy Policy applies to all external parties with whom we interact, including but not limited to individual clients, representatives of client organisations, suppliers, visitors to our offices, visitors to our website and social media platforms, for employees, job applicants, and other users of our marketing and related services.
    6. This Privacy Policy must, as is appropriate, be read in conjunction with our Website Terms of Use – Bova, and any other documents or agreements between you and BBF Safety.
    7. By providing us with your Personal Information you:
      1. agree to this Privacy Policy and authorise us to process such information as set out herein; and
      2. authorise BBF Safety and our service providers to process your Personal Information for the purposes stated in this Privacy Policy.
    8. If you are concerned about any aspect of this Privacy Policy as it relates to your Personal Information, then you must immediately refrain from engaging with us and using our website and/or our services. Alternatively, contact us for clarity on the matter that concerns you at information@beier.co.za.
  2. What is Personal Information?
    1. ‘Personal Information’ is any data relating to an identifiable living or juristic person and includes name, contact details, demographic information, personal history, product preferences, or any other information that can be used to identify a person.
    2. ‘Special Personal Information’ is information concerning a child, and personal information concerning the religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, biometric information, sexual life or criminal behaviour of a data subject.
  3. Collection of Personal Information
    1. We may collect or obtain Personal Information about you, directly from you;
      1. in the course of our business relationship with you;
      2. in the course of providing safety products, personal protective equipment (PPE), related services, and order fulfilment to you or your organisation;
      3. when you make your Personal Information public;
      4. when you submit a job application;
      5. when you register to purchase any of our products or engage with our brand, including but not limited to creating an account, placing orders, subscribing to newsletters, receiving product updates, or attending events, promotions, or industry communications;
      6. when you participate in customer surveys, product feedback initiatives, or service evaluations;
      7. when you visit, access, or interact with our website, e-commerce platform, or social media channels, including through cookies and similar technologies;
      8. when you visit our offices.
    2. We may also receive Personal Information from third parties, including business partners, distributors, logistics and delivery providers, payment service providers, recruitment agencies, and service providers who support our operations (such as background verification, fraud prevention, and credit risk assessment services).
    3. We use third-party service providers and technologies to collect, analyse, and monitor data relating to the use and performance of our website, e-commerce platform, and digital channels, including analytics, advertising, and performance tracking tools.
    4. In addition to the above, we may generate and retain Personal Information relating to your interactions with us, including records of purchases, order history, delivery information, communications, enquiries, customer service engagements, and participation in promotions, campaigns, or surveys.
    5. We may collect technical information automatically when you use our website or digital platforms, including your IP address, browser type, device information, location data, and browsing behaviour.
    6. Where you make a purchase, we may collect and process payment-related information via secure third-party payment providers. We do not store full card details on our systems.
    7. We may collect Personal Information required for compliance with legal, regulatory, or contractual obligations, including health and safety requirements relevant to certain products or industries.
  4. Collection and Processing of Special Personal Information
    1. We hereby notify you that, in certain circumstances, by engaging with BBF Safety, we may collect Special Personal Information about you.
    2. The processing of Special Personal Information requires higher levels of protection. BBF Safety has implemented appropriate policies and safeguards, which we are required by law to maintain, to process Special Personal Information.
    3. Where we need to process your Special Personal Information, we will do so in the ordinary course of our business, for a legitimate purpose and in accordance with POPIA. The situations in which we may process your Special Personal Information include the following:
      1. as part of our recruitment and hiring process, we may process information relating to your ethnicity and your criminal behaviour;
      2. as part of our marketing, advertising or market research initiatives.
    4. BBF Safety does not knowingly process Personal Information of children.
  5. How does BBF Safety use Personal Information?
    1. Personal Information collected by BBF Safety will be used for operational, administrative, legal, and customer-related purposes in order to provide products, services, and support to our customers. Specifically, we will use Personal Information for the following purposes:
      1. to process, fulfil and manage orders placed through our Website or via other sales channels;
      2. to manage your account, transactions, and any correspondence or enquiries you may have with us;
      3. to arrange delivery, logistics, and the supply of products, including sharing relevant information with delivery and logistics partners where required;
      4. to provide customer support, including handling returns, refunds, exchanges, and product-related queries;
      5. to maintain accurate customer and transaction records, including invoicing, billing, and general account administration;
      6. to comply with our legal, regulatory, and tax obligations;
      7. to detect, prevent, and investigate fraud, security breaches, or unlawful activity;
      8. to communicate with you regarding your orders, account activity, or important updates relating to our products, services, or policies;
      9. to improve our products, services, and overall customer experience, including internal analysis and reporting;
      10. to maintain and improve the performance, functionality, and security of our Website;
      11. to analyse website usage, including browsing behaviour, preferences, and trends, in order to enhance user experience and provide more relevant content;
      12. to conduct direct marketing communications where you have consented to receive such communications, or where otherwise permitted by law;
      13. to manage supplier and service provider relationships, including procurement, payments, and administration;
      14. to ensure the safety and security of our premises, systems, customers, and staff;
      15. to carry out any other reasonable business operations considering the nature of our business and the relationship between the parties.
    2. Your Personal Information may also be used for any additional purposes for which you provide consent, or where we are permitted or required to do so in terms of applicable law, including the Protection of Personal Information Act (POPIA).
  6. What Personal Information is Collected by BBF Safety?
    1. The Personal Information that BBF Safety may collect and process includes, without limitation:
      1. Identity information, including your name, title, date of birth (where required), identity number or registration number (where applicable), and, where necessary, copies of identification documents;
      2. Contact information, including your billing address, delivery address, email address, and telephone number(s);
      3. Account and transaction information, including order history, product selections, payment records, payment amounts, payment dates, and related transactional data;
      4. Financial information, including payment method details (processed securely via third-party payment providers), bank account details (where required for refunds or supplier payments), VAT registration numbers, and other tax-related information;
      5. Delivery and logistics information, including delivery instructions, recipient details, and any information required to fulfil and track orders;
      6. Communication records, including correspondence with BBF Safety via email, telephone, website forms, or other channels;
      7. Browsing and device information, including your internet protocol (IP) address, login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices used to access our Website;
      8. Website usage information, including information relating to how you access and use our Website, such as pages viewed, links clicked, time spent on pages, and interaction patterns;
      9. Marketing and preferences information, including your preferences in receiving marketing communications and your communication preferences (where applicable).
    2. BBF Safety may, from time to time, process Personal Information on behalf of third parties (for example, in relation to business customers, distributors, or partners). In such instances, BBF Safety will:
      1. ensure that appropriate agreements are in place to protect such Personal Information;
      2. only process Personal Information in accordance with the instructions of the relevant party and for authorised purposes;
      3. take reasonable steps to ensure that appropriate consents have been obtained where required;
      4. implement appropriate technical and organisational measures to safeguard Personal Information;
      5. take reasonable steps to ensure the integrity and confidentiality of Personal Information; and
      6. take reasonable measures to prevent unauthorised access to, or loss, damage, or destruction of Personal Information.
  7. Where is my Personal Information Processed?
    1. Usually, your Personal Information will be processed within the borders of South Africa on secure BBF Safety servers using industry standard norms to manage, secure and process Personal Information.
    2. From time-to-time, given the nature of cloud technology, your Personal Information may, in addition to 7.1 above, be stored outside the borders of South Africa to help us offer more efficient and cost-effective solutions. BBF Safety will ensure that your data is only processed on the same or better standards as required in the POPIA, and will request that external suppliers enter into written agreements with us in the event your data needs to be processed outside of South Africa.
  8. Disclosure of Personal Information to Third Parties
    1. We will only share your information with third parties that we have trusted relationships with, and selected third parties who perform services on our behalf. All service providers are bound by contract with us to maintain the security of your Personal Information and to use it only as permitted by us, in accordance with this Privacy Policy and in accordance with POPIA and applicable law.
    2. In addition, we may disclose your Personal Information:
      1. to comply with the law or with any legal process or regulatory body;
      2. to protect and defend the rights, property or safety of BBF Safety, or our clients, employees, contractors, suppliers, or any third party;
      3. to any relevant third-party provider, where our website uses third party advertising, plugins or content.
  9. Cookies and Similar Technologies
    1. Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
    2. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. You may ask for a full list of the cookies we collect by sending us an email to information@beier.co.za.
    3. Our website may contain electronic image requests (sometimes referred to as “web beacon” requests) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your Personal Information. We merely use them to compile anonymous information about our website and/or the Service.
  10. Your rights in relation to Personal Information (Access, Deletion and Correction of Personal Information)
    1. The provision of Personal Information by any data subject to BBF Safety is entirely voluntary – you may withdraw your consent at any time, or you may contact us at information@beier.co.za to:
      1. enquire about what Personal Information we hold of yours; and/or
      2. request us to delete and/or correct your Personal Information.
    2. BBF Safety will only retain Personal Information for as long as it is required to serve its primary purpose, or a legitimate interest, or for the period required to comply with an applicable legal requirement, whichever is the longer, and will under the instruction and authority of the Information Officer, ensure that all Personal Information is deleted when it is no longer required (using responsible, appropriate industry-standard methodologies).
  11. Information Officer and Responsible Party
    1. If you have any requests or queries regarding BBF Safety’s use of data in terms of any applicable laws, please contact 031 710 0400 or information@beier.co.za.
    2. BBF Safety’s Information Officer and responsible party is Tim Rautenbach and can be contacted at information@beier.co.za who is based at 40 Gillitts Road, Pinetown, 3610, South Africa.
    3. If you feel that the attempts by BBF Safety to resolve the matter have been inadequate, you may lodge a complaint with the South African Information Regulator by accessing their website at www.justice.gov.za/inforeg.
  12. Safeguarding Personal Information
    1. BBF Safety will take all reasonable steps to ensure your Personal Information is accurate, reliable and up-to-date.
    2. BBF Safety will ensure that safeguards such as firewalls and data encryption are implemented to protect Personal Information and will enforce physical access controls to our buildings and files.
    3. We authorise access to Personal Information only for employees, consultants and contractors who necessarily require the data to fulfil job responsibilities.
    4. If applicable, BBF Safety’s hosting company will host any data or service in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
  13. Incident Response
    1. We have appointed an incident response team to manage any data breach.
    2. In the event any Personal Information is compromised as a result of a cyber-attack or some form of data incident, we will notify you of this as soon as is reasonably possible.
  14. Other important privacy information
    1. This Privacy Policy is subject to change, and we will take all reasonable steps to notify users in the event of change hereto.