Changing Delivery Details

We understand that sometimes mistakes happen – if you need to change your delivery details, here’s how it works:

Before Your Order Is Dispatched

If your order has not yet been dispatched:

• Please contact us as soon as possible at shop@bbfsafety.com.
• Include your order number and the correct delivery details.
• We will update your delivery address where possible.

Address changes are only possible before the parcel has been handed over to our courier.

After Your Order Has Been Dispatched

Once your order has been dispatched and tracking details have been issued:

• Delivery is managed by our courier partner, Aramex.
• Address changes may no longer be possible.
• If a change is permitted by the courier, additional courier fees may apply.
• Delivery may be delayed.

We cannot guarantee that address changes can be made once an order is in transit.